Refund Policy
Cancellation
Orders are processed quickly, so we are generally unable to make changes once an order has been placed.
If you would like to cancel or modify an order, please contact us within 1 hour of placing your order and we will do our best to assist. While every effort will be made, we cannot guarantee cancellations or modifications once an order has entered processing.
Returns (If Applicable)
We accept returns on eligible products. Customers have the right to request a return within 30 days of delivery.
To be eligible for a return, the item must be unused, undamaged, and in the same condition that it was received. It must also be returned in its original packaging.
Opening the outer packaging is permitted; however, using the product makes it ineligible for return.
To complete your return, proof of purchase or order confirmation is required.
Please do not send your purchase back to the manufacturer.
We are not responsible for refunds related to incorrect or incomplete order information provided at checkout. Please ensure all information is accurate before placing your order.
Damages and Issues
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery and provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
This allows us to evaluate the issue and determine the appropriate resolution.
Bundle Purchases
If a customer purchases multiple identical items as part of a bundle or bundle-priced offer, the purchase is considered one bundled transaction.
If any item within the bundle is opened or used, the entire bundle becomes ineligible for a return or refund, whether partial or full.
Returns are only accepted for bundle purchases if all items remain unused, undamaged, and in their original packaging.
Initiating a Return
To initiate a return, please contact us at info@florenixco.com.
Customers are responsible for return shipping costs.
If your return request is approved, we will provide instructions regarding the return process.
Returns sent without prior authorization will not be accepted.
If there is an issue with the product, customers may be required to provide a video demonstrating the issue for review and verification.
Please note that we do not provide prepaid return shipping labels.
Customs, Duties, and Taxes
Florenix is not responsible for any customs duties, taxes, tariffs, or additional fees that may be imposed during or after shipping.
Any such charges are the responsibility of the customer.
Refunds (If Applicable)
Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original payment method within 14 business days.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank, as refunds can take additional time to appear.
If you have completed these steps and still have not received your refund, please contact us at info@florenixco.com.
Steps for Refund Requests
As part of our refund review process, we may request the following:
- A detailed explanation of the issue.
- Photos or a video demonstrating the issue.
- A brief description of how the product did not meet expectations.
Providing this information helps us investigate the matter and improve our products and services.
Once we receive the requested information, we will review your case and provide further instructions if applicable.
Shipping Labels for Returns
Please note that Florenix does not provide return shipping labels.
Customers are responsible for all return shipping costs.
Lost, Stolen, or Unclaimed Packages
We are not responsible for packages marked as delivered by the shipping carrier but subsequently reported as lost or stolen.
In these situations, we can provide delivery confirmation, tracking details, and carrier information to assist you in contacting the carrier directly.
If shipping protection was purchased at checkout, we may offer a replacement or refund following review and verification of the claim.
Customers may be required to provide supporting documentation.
We are also not responsible for packages returned due to being unclaimed, including situations where a package is not collected from a post office or designated pickup location within the carrier's specified time frame.
Orders returned as unclaimed are generally not eligible for a refund.
Questions?
Please contact our Customer Support Team at: info@florenixco.com